Support

Change to Your Participation

To enroll in the Charlton CEA Program, use the Enroll/Change Product form and choose the product that best suits your budget and climate goals. 

To change your electricity supply product, use the Enroll/Change Product form. There is no penalty, ever, to change from one product to another within the Program.

To leave the Charlton CEA Program, complete the Opt-Out form. This will return your electricity supply to National Grid Basic Service on the next available meter read.

Questions & Support

If you have questions about the Program, please call (508) 552-2776.

If you have questions about your participation in the new contract, as of December 2022, contact the electricity supplier, (866) 968-8065, Monday to Friday, 8 am to 8 pm, (5 pm on Saturday) excluding holidays, or by email at aggregationsupport@directenergy.com.

If you have questions about your participation in the contract prior to and up until December 2022, contact the electricity supplier, NextEra Energy, at (855) 639-8103, or by email at nesgovagg@nexteraenergyservices.com.  

Comments & Suggestions

For comments and suggestions about the Program, please submit the contact form below.