Change to Your Participation

To enroll in the Charlton CEA Program, use the Enroll/Change Product form and choose the product that best suits your budget and climate goals. 

To change your electricity supply product, use the Enroll/Change Product form. There is no penalty, ever, to change from one product to another within the Program.

To leave the Charlton CEA Program, complete the Opt-Out form. This will return your electricity supply to National Grid Basic Service on the next available meter read.

Questions & Support

If you have questions about your participation in the Program, contact the electricity supplier, Direct Energy, at (866) 968-8065, Monday to Friday, 8 am to 8 pm, (5 pm on Saturday) excluding holidays, or by email at

Comments & Suggestions

For comments and suggestions about the Program, please submit the contact form below. 

Alternatively, you can call (508) 552-2776 to reach Good Energy, the town of Charlton’s consultant that manages the Program. We will return your inquiry within two business days.